Consumer Redressal

sir,i pained my flat no:3rd Floor east at Newntown,kolkata with Asian Paint but the same failede within a month so am requestihg justce from you and the accompanying letter will tell details about you. thanking you, SUBHAS CHANDRA PALHome Solutions. Asian Paints Ltd, aphskolkata@yahoo.co.in Allured by your advertisement, I set aside other options and opted for Asian Paints for painting of my flat along with three other friends at different floors of our building at Plot No: AD-20; Action Area – 1; Newtown; Rajarhat; Kolkata-700136. As usual I received your Painting Quotation dated 02/03/2012 and Estimate No: 15453; Dated: 18/03/2012 for Rs.39, 220(Rs/-Thirty Nine Thousand Two Hundred Twenty only) and made advance Payment of the same amount (vide SBI Cheque No: 892100 dated 18/03/2012) and my other three friends also made similar payments each and asked for better painting for against bigger expenditure of Rs.57, 150. Keeping in mind your company’s reputation in the market and the number of satisfied customers we were rest assured that not only our painting would be good but also an exclusive finish will be provided to our dream home. Unfortunately and contrary to our views your company’s approach appeared to be half-hearted not only in providing a quality finish to the paint job but also in the field of customer satisfaction. We were deeply disappointed to such an approach by a reputed company like you. As while the work was in progress none of your experts felt the need to pay a visit to supervise the quality of material used in the paint job and also the level of workmanship and efficiency shown towards the same. As a result of this only within a month of completion of the paint job, blisters appeared on the newly painted walls and the wooden surfaces lost luster and texture. I complained to your home solutions dept. for seeking justice on 30th Dec, 2012 via e-mail. Your personnel visited my flat only to declare that moisture and efflorescence were led by bricks and nothing else. Kindly note that:- 1. All the eight flats in the block were built by the same bricks supplied by the same agent/ syndicate. Fortunately all others, excluding we three, were happy enough using the same paints. Our Friend Mr. Pradip Mahato, who also followed the same path as ours, is not suffering. Under these circumstances your declaration of defective bricks does not hold water. 2. Secondly in your Painting Quotation; dated 02/03/2012 you have told that Warranty shall not cover for Paint failure due to water leakage, seepage and continuous dampness of the surface. There was noting of that sort as reviled in your Site Evaluation Format given by you expert. 3. More over the above clauses are not in conformity with the clauses of failure raised in the warranty card. (cont..P/2) (P/2) Consequently how your experts failed to detect the presence moisture (if any at all) in the walls and why they have not suggested moisture treatment for the affected areas. I have all the documents in my possession chronologically to prove my allegation one after another and the same will be produced at competent forum whenever needed. It is with this backdrop, I would once again request you to reopen the chapter look at the complaint de novo as otherwise I shall be left with no other alternative but to take up this matter to the appropriate authorities. Thanking you , Yours faithfully SUBHAS CHANDRA PAL. Customer Code: 10896272. 3rd Floor (East) Plot No: AD-20. Action Area-1.Newtown, Rajarhat. Kolkata-700136. e-mail:palsubhaschandra@gmail.com.