Consumer Redressal

Dear Sir, This is to bring to your notice that I placed an order for a Lenovo P770 mobile phone at eBay on 27th August, 2013 vide order number 34439723022 for an amount of Rs. 12,040.00. As per the selling term, the seller was to ship the item within 2nd September, 2013, otherwise I was supposed to receive the refund. No communication has been received from eBay regarding the consignment details within the scheduled time. Hence, I approached the eBay, over phone and via email, to initiate refund but even after repeated reminders, refund has not been done till date. In view of the above, you are requested to register a complain against the seller for breach of selling contract and causing financial hardship to me by their casual and arrogant behavior. I also request you to grant me a relief by imposing a fine of Rs. 25,000.00 on the seller for his deliberate and malafide act.