Consumer Redressal

Dear Sir/ maam, I have become fade up with the level of services of Videoco. I am a first time user of split ac. When i went to purchase the AC i was convinced for Videocon product with all lot of promises and warranties, although my first preference was Voltas. I took the AC but the day since when i have taken this product I am suffering. I am a lay man for Ac they have given me 5 years of warranty on so called compressor. Now yesterday my compressors fan has broken. When engineer visited for replacement he said this is chargeable. The fan broke in midnight and so there is scratch in the net behind the fan. Engineer visited today and told that i need to pay for every thing, if this is so that i need to pay for everything then what is the warranty for. I took the product from Doordarshan, Rourkela, Odisha. They should have taken time and made me understood the so called compressor before selling the product, because it was a forceful selling. I want replacement of parts. Kindly help.