Consumer Redressal

I purchased a vox v45 mobile from shopclues.com. I placed the order on 24 august and the product was delivered to me on 2 september. On opening the package found that it was defective. I gave a complaint to shopclues.com customer care on the same day asking them to either repair or replace the product. The product falls under \" Hassle Free return in 10 days\". However shopclues people left me hanging and their standard reply to all my calls and mails was \"we have crosschecked and found that the ordered product is under manufacture warranty. Kindly contact with the manufacturer service center for a better resolution regarding your problem.\" And this inspite of the fact that i had already told them that there is no service centre in my locality. The service centre is located in delhi and i live in goa. order number is 6217051. date of order 24 august. product vox v45 mobile phone. cost 850 rs