Consumer Redressal

Respected Sir/Madam, My grand father has taken Birla sunlife insurance policy No 001387462 Dated 25/01/2008.It was 3 years premium pay policy which was duly paid. Unfortunately he expired 0n 02/06/13, I have submitted the death claim on 11/07/13 but when I was accepting a claim money I received a letter on 27/07/13 that your claim can not be settled as your policy was terminated on 25/02/13. Sir, we have put so many complaints with Birla CGRO & IRDA Token No 07-13-040197 Dt 31-Jul-2013 ,08-13-001320 Dt 01-Aug-2013, 08-13-004720 Dt 05-Aug-2013, 08-13-012270 Dt 08-Aug-2013, 08-13-025944 Dt 22-Aug-2013, 09-13-023417 Dt 20-Sep-2013 but company instead of satisfying and giving our death claim is misguiding IRDA & us. Against our each complaint they are reiterating same response client clarified Policy is terminated & sending case closure request to IRDA. Sir, being a customer of Birla sunlife we are not even liable to know about our money. why company