Consumer Redressal

Dear sir,i\'m senior citizen of this country.living alone and sick internet is only my entertainment.I\'m a subsricber of instanet vasai cable promptly paid but net especially hotmail is not working since last 3 days. telephone no answer,if answer no action.I\'m facing this problem since last 15 days.Some times their tech comes and blaming me for worng operation but I\'m a qualified engineer worked for US consulate Mumbai. I hope some help me. Thanking you regards Victor D Souza