Consumer Redressal

Hi, I have taken Bajaj Allianz SARVE SHAKTI SURAKSHA policy through CITIBANK and have been paying premium for the same @1500 pm for the past 18 months (premium is deducted automatically from salary account) Now I want to surrender the policy. I called BAJAJ ALLIANZ customer care but they were unable to furnish any details regarding what amount I will be paid if I surrendered the policy in between. So I went to the nearest Bajaj Allianz Office at City Center-1, Salt Lake City. There I was SHOCKED to hear that out of Rs. 27000/- premiums paid by me , I will be getting around Rs. 18500/- back. Their representative even didn\'t furnish details on what ground they would be deducting my money. They just said that it was penalty for surrender of policy. So I called the customer care again to get clarifications regarding this. They still couldn\'t help and said some other representatives would get back to me. Then I got a call from a CITIBANK representative who said that the surrender charges s