Consumer Redressal

I had recharged my MTS internet data card on 08.10.2013, with a value of Rs.375.00 as per the recharge scheme of the company with an assurance from the company to give me the usage of 5GB for 28 days. When I plugged in the data card device , I could not connect the internet but an authentication page appeared. I filled up the information to authenticate my account and submitted the same but still there was no result. I tried several times with the helpline of MTS but they could not solve this problem till date. I am deeply frustrated and feel cheated by the company , as it could not provide me the service desired against the money paid to them . Still today I am without net connection inspite of recharging my data card. My MTS Data card no is 8647905367, the transaction ID is 2013191006082080 and the transaction status showed recharge successful.Kindly do the needful towards resolving this issue. Regards Pradip Bhattacharjee