Consumer Redressal

To, The Manager, Reliance Life Insurance, Kolkata, Unscrupulous Activity & Intended Miscommunication Date - 01st March. 2013 Dear Sir, I\'m a policy holder of Reliance life Insurance (Policy No- 16584963, Super Invest Assure Basic Plan) since March-2010. Few months back (in Nov\'2012) I received a phone call from Reliance Life Insurance from a Person named Mr Rajesh Auddy, Mobile No. 09836300048, enquiring about the Policy which I was holding & whether I was satisfied with it. I just said it’s a bit too lengthy period stretching 20 years. He offered me a new policy \"Reliance Life Insurance Guaranteed Money Back Plan\" of five or seven years, and said that he will transfer my existing policy into this new one & all previous three premiums (10,000 x 3=30,000) that had been paid will be transferred also & I will be required to pay my remaining premiums minus the 30,000 which I\'ve already paid. The previous Policy would be deactivated and a new will be issued, he had said. He had also warned me not to mention anything about my old policy which I was holding, when the verification call would come to me enquiring about the new policy which I was being offered. I had agreed and gone ahead with it. New Policy no. 50557122 (Reliance Life Insurance Guaranteed Money Back Plan) was given to me with Rs 5000 premium payable Half yearly. I had to pay Rs 5000 premium on 30th November’2012 to that person. Last week I was just checking my Account online, both Old & newly issued policy where I found out that both my policies were showing Active. I confirmed this with the Customer Care Executive also and they have also confirmed me that both the above mentioned policies are “Active” and continuing and there is no linkage between the two. In other words I have been cheated by the above mentioned company person and misguided. Request you to look in to this matter and cancel my new policy and get my money refunded as I will not be able to continue two policies simultaneously. Waiting for a positive response from your side with necessary actions. Regards, Aamir Ahmed 9732012772 / 9932257540