Consumer Redressal

I had placed a order with the Mobile shop Product : Micromax Canvas Viva A72,blue – Qty : 1No Price :6507 in online on 17th oct 2013 (Order 3110344159278)On 18th afternoon Call center executive from mobile stores contact me and said that blue colour is not available can I take white? I said that iam not interested same day igot conformation mail that product dispatched via javas courier with doc no: DELMOB2000824From 21st to 23rd on October I had contacted customer care several times & they also gave me conformation that the mobile has been dispatched & gave me the doc no also contact no of the courier But could not trace either the doc in online nor through phone. I contacted customer care on23rd& they told me that the product is not dispatched due to non availability of colour either I had to buy the white colour or cancle my order. They are forcing me to said option instead of trying at their showroom (The Mobile Shop, RS Puram , DB Road , Coimbatore is having blue co