Consumer Redressal

Sir, I was travelling from Kolkata to Agartala(Tripura) by Bus of travel agency SHYAMOLI PORIBAHAN ,ticket no -13089 on the date of 10.10.2013 from Dharmatala.I bought ticket for Kolkata to Agartala with full payment, but on the date of journey my name was not in the seat list, so they arranged my seat another location. After arrival at the late night (1.50 am) they have not given any place to stay in bus stand (Shyamoli poribahan) . So i had to spent night on road sight. Next day when I asked for seat from Dhaka to Agartala service they denied. They told me that they had no any information about my ticket wheather my ticket was kolkata to Agartala directly, I have paid all for both journey. It was very difficult to arrange another bus in a new country new location, somehow i arranged but I had faced very harassment due to negligence of this travel agency. Please take a needful action as soon as possible.