Consumer Redressal

sir i purchased a mobile phone whose model no. MICROMAX X328 from SHOPCLUES.COM on 9 oct 2013,on the same day i paid the whole amount online through debit card and got a confirmation through a order number 7484661 but after 5-6 days when i didn\'t get my product then i call there and ask them about my product ,they said that sir we have shipped your product on 11 oct 2013 ,but i said that i didn\'t get product teh they said sir don\'t worry it will be deliver in next 24 hour ,i said ok ,now the situation is like that from that to yesterday i have talked with these people 4 times every time a new person attend call i explain the whole thing and they just say that sorry sir for inconvenience ,now you tell me what i do?i think its a fake site or not a single responsible person there ,first they take money from customer and invest somewhere and when get profit from there they send a mail to customer that sorry sir for inconvenience and because of some reason we are not able to deliver .