Consumer Redressal

Dear Sir/Madam, I recharged my reliance net connect + stick with Rs 800 / on 12 th october. I got a failed transaction message from the company but my balance from account was debited. Since it was urgent for me so i tried to recharge again the same day and the transaction was successful. I got a Receipt also. I waited for 5 days for the refund from first failed transaction but no response from the company. I mailed up to the customer care and they said it was credited to my account ( netconnect + ). I asked for refund to my account but no proper assistance or reply. they said refund is not possible. and after 15 days of turf they deducted service tax of 12.36% and gave Rs 704 in my core account of netconnect (7483391266). I want my money back as it was the company\'s fault for misleading and cheating me. I have all the receipt and communications with me. Kindly look into the matter. Regards, Saurabh Kumar Kar