Consumer Redressal

I had shopped for 2 gift sets from Bagittoday on 19th Oct 2013 (order id 33347399) for which they delivered me wrong set of tea light candles on 23rd Oct 2013 which are cheaper than what i ordered for and i had sent a mail to response@bagittoday.com email id giving them snapshots of the articles received and the invoice and asked them to get these collected from the delivery address and dispatch my actual order. Since then i have been following up with them on calls and mails and after delay from their side in responding they are expecting me to parcel the order back to their address and bear the courier expenses which shall be credited to my bagittoday account for online shopping. But I have denied on mails that it’s not my responsibility to do so and they need to get the articles collected from my place since it was their fault. Also having an experience of their poor service I do not wish to shop from this site anymore. Then on my request they agreed to cancel the order placed by me but they still haven’t credited the money in my account which I had paid through my debit card. They also have another order of mine (ID 33331605) which is due for delivery since 13th October 2013 and I have been given false hopes on constant follow ups since then that this order shall be delivered to me soon. It is my humble request to you to look into this matter.