Consumer Redressal

I purchased the Wi fi Router from Airtel Executive at a cost of 1400/- during installation on 17th March 2011. I was facing problem regarding the activation of Value added service like PC secure.I got fully Frustrated with this and finally decided to disconnect my Connection. Hence I made a request for Disconnection on 20th June 2012. n 3rd July 2012 One field executive (Arvind) visited to my place and collected the device. He also mention that i will get the refund of the amount if i submit the Wi fi router. Hence I gave the router to him and he provided me one receipt. After somedays i wrote to Airtel about my refunds and they told we are looking into this and no proper response on that. I wrote around 50 + email to them (airtel customer care,Nodal team and their high level appellate team) and got no response.On 2nd oct appellate team responded saying \"we would not be able to process your request in providing refund amount or instrument back.\"