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Complaint #3041 — Shashikant BAgadia
Filed: 2 Nov 2013 ·
Address: —
This is in connection with the laptop that I have bought in the month of July 2013 from an online site INfibeam.com. In the purchase bill it was mentioned that the price is inclusive of Laptop, Laptop bag and an extended warranty of one year for Rs 599.
However, on receipt of laptop I noted that Extended warranty was not forwarded to me. On inquiry from Infibeam it was informed to me that Samsung is the company which will provided the extended warranty as this scheme is floated by them. I was further informed to wait for a month for the extended warranty and then I will receive it.
On being contacted to Samsung, it was told that INfibeam should provide you the warranty as its their product and scheme and we are just a dealer. Infibeam reverted back saying that they r looking into the matter and will revert. They have eaten up 3 months and now finally again concluded to contact samsung.
I dont know where to go and who is responsible. My order number ID:20074672