Consumer Redressal

I bought a Stylish Pendulum Wall Clock (QTY:1) with order no 7612745 on 13 Oct 2013 for Rs/- 248. I got the fully fractured/broken product on 01 Nov 2013. But on www.shopclues.com site the status of product is shipped so that I can\'t request for reverse pick up process/refund of money for the same product. Today is 4 Nov 2013 and the status is same. I want refund of money paid for the product now. Here is the conversation: orders@shopclues.com To Me Oct 30 at 7:32 PM Thank you for contacting ShopClues.com. This mailbox is not monitored. Email sent to this email address will not be responded. To contact ShopClues Customer Support please visit, http://www.shopclues.com/support ShopClues.com To Me Nov 3 at 6:31 PM Hello VIRESH, Thank you for shopping at ShopClues.com! We are expecting a delay in delivery of your order 7612745 since our merchants will not be working on the occasion of Vishwakarma Puja on Monday and Tuesday. We regret the delay and apologize for the inconvenience.