Consumer Redressal

I have placed one order with yepme.com (order no. 3646066) through net banking for purchasing shoes on 04.10.13 and accordingly they have confirmed the dispatch of the materials on 06.10.13. Although the promised delivery was within 4 – 5 days the materials have not reached to me till 16.10.13 and their docket no. showing “arrived at Kolkata” status. While contacted with their call center they did not give any satisfactory reply and promised to escalate the complaint. When all the efforts went in vain with utter dissatisfaction I have cancelled the order and requested for refund. Although the same has been duly acknowledged through a system generated mail on 28.10.13 and the money has not been paid yet. It seems to me that neither they have dispatched any materials nor they are in a mood to pay any refund and only delaying the process through some system generated e-mails / SMS and some third party call center. Requesting your kind intervention to get the money refund.