Consumer Redressal

I have not received two items from Snap deal, Also lodged a complaint on 4th Nov 2013but till now i haven\'t received any item nor my amount back. Also not even a single call from your Snap Deal Team. Every day i am calling and your team saying wait for 24 hours. How many 24 hours gone till now from 4th Nov 2013????????????????????? Are you really bothering my complaint or not. i may go and complaint on consumer court and update that Snapdeal is a fraud do not trust them in all my FB friends... just think i have around 2k friends think about their circles. Should this happen? Please refund my amount ASAP. Below are the items not received:- 1. bumGenius Dark Pink All-In-One Cloth Diaper - Item Code: 1841008779 Amount: 1355 2. Flip Light Blue Training Pants For Kids - Item Code: 1841038751 Amount: 2400 My Question is if the Snapdeal has delivered the items to wrong place then why the hell i should wait days to get my items even after paid for the item.