Consumer Redressal

I have received a mail from Flipkart promoting provouge shoes with arrtactive discounts and believing the mail as true and genuine i have placed my order for two pairs of provouge shoes. In response to my order number OD30529060995, placed on 29 th may 2013 for purchasing two pairs of provouge shoes and subsequently i have received poor quality of shoes with damage Immediately i have contacted the flipkart\'s customer support center and explained about the inferiour quality of the goods received by me and as advised by them, i have returned the products and got the acknowledgement form Flipkart with an assurance to refund the payment with in 7 days time. After few days when contacted teh customer support they have requested me to provide my bank account details to tranfer my payment.and immediatlely i have furnished my bank account Details through mail and conformed to customer support center. They have assured to refund my payment in 24 hours. Since then i have been contiously following up with theconcerned customer support center and worte sever e-mails requesting my refund amount. But all my efforts went invain as neither the cusomer support centrer nor the flipkart management has refund my amount even after sever reminders and reprimends of more than 5 5 months. the negligent act and failure of flipkart in organising my refund amounts to deficiency of service and has caused me irripairable loss and mental stress Hence i may request your good selves may kindly look into this matter and do the justice