Consumer Redressal

SIR, I BOUGHT TWO REFUNDABLE AIR TICKETS FROM VIA.COM ON 27.9.2012 VIDE THEIR BOOIKG ID: FMN0OX93UWK FOR UNDERTAKING JOURNEY BY KINGFISHER LINES FROM DELHI TO BANGALOREON 23/10/2012 AND FROM BANGALOR TO DELHI ON 05/11/2012 VIDE E- TICKET NO. 0902452112554 FOR M K SETHI & 0902452112555 FOR MRS HEM SETHI. DUE TO STOPPING OF KINGFISHER AIRFLINES , WE COU;LD NOT UNDER TAKE JOURNEYS ON THE SPECIFIED DATES RECURRING LOSSES. WE REQUSTED VIA.COM FOR 100% REFUND OF PAID AMOUNT BUT THEY REFUSED TO PAY THE REFUND AND INFORMED THEY SHALLBE PAYING ONLY AFTER THE RECEIPT OF MONEY FRPOM KINGFISHER AIR LINE. NOW IN MY AIR TICKET, KINGFISHER NAME IS REPLACED BY TIGER TAIWAN.I HAVE SENT HUGE CORRESPONDENCE FOR REFUND PAYMENT BUT THEY HAVE NEVER REPLIED FOR IMMEDIATE REFUND PAYMEMNT AMOUNT OF Rs 17842.80/-. I AM 70 YEARS OLD SR CITIZEN REQUEST FOR PAYMENT IMMEDIATELY FOR MAINTAINING ILL HEALTH. I HAVE BEE\N SUFFICIENTLY HUMILIATED AND HARRASSED BY VIA.COM. MY FAMILY IS ALSO MAKING FUN OF MINE AND ASKING ME ,IT IS VERY DIFFICULT TO GET THE REFUND PAYMENT.