Consumer Redressal

I booked Two Delux Rooms on 15th October 2013 thru your online booking for Pachmari with Hotel Umashree (Utkarsha). I did 100% advance payment on 15th October 2013 and I got room booking confirmation with below details from you…. attached invoice number : DVTG/201314/00112796 Dear Jagdish Apte, Thank you for booking with travelguru.com. We are pleased to confirm your booking as per the following details: Hotel : Hotel Umashree, Pachmarhi, India Booking ID. TGU0001163320 Main Contact: Jagdish Apte Email: jagdisha19@gmail.com Booking Date. 15/10/2013 Traveler & cost summary Reserved under the name Jagdish Apte No. of Adults 5 Adult(s) No. of Children 0 No. of Rooms 2 (Deluxe Room ) Check-in Tue, 05 Nov 2013 Check-out Thu, 07 Nov 2013 Room Rate (per night): INR 3550.00 Taxes and Service Charges (per night): INR 87.00 Total Amount Paid INR 7268.0 Total discount INR 496.61 Total Amount Paid INR6777.39 On 5th November morning when travelling by my own vehicle from Mumbai to Panchamari, I called Hotel Umashree and talked phone to the Owner Mr. Suneel Gupta and his Son Hrishabh Gupta. Both told me, that Hotel have not received any intimation nor any communication nor any money deposited for this booking from Travel Guru in there bank account. Immediately I called and talked with Prashant, then Amar, and then with Raghu raman s with Three different Roaming calls. Post Call Mr Raghu raman s informed me over phone that he talked to Hotel and Rooms are Booked. Then I got SMS from Travel Guru, and reply back thru SMS that we will be reaching by 5:00pm to Panchmari. We reached at 5:30pm at Panchmari, Visited Hotel Umashree and met Owner Mr. Suneel Gupta and his Son Hrishabh Gupta. They repeated the same that, Hotel has not received any intimation nor any communication nor any money deposited for this booking from Travel Guru in there bank account….and further Hotel owner told that they informed same to travel Guru in the morning call. They also informed that Hotel has told Travelguru team that they are not confirming the booking. Hotel have given me in writing on Travel Guru invoice about so. We were 2 families with Kids and evening we had no choice but to start hunting Hotel by our self. …and at Phanchmari (where only BSNL network work where we all had Vodaphone). At evening Two hours we hunt for Hotels, and somehow at Hotel Agarwal offer only One small room (just 2 bed space) for a night were we somehow accommodated 2 families a whole night….and next day, when another room vacant, we got another room with same hotel. For this Stay, we paid Rs. 18000/- because we do not have any choice at evening….and this has only happened because of Travel Guru. We cannot express the mental harrasment we had during 2 hours till we got at-least Single room for 5th Nov night stay…. we had no choice to leave Panchmari after drive so long and at unknown area. On 6th also we talked to Travel Guru regarding this instance with Ms Kanika and Mr Raghu. Travel Guru Please explain, 1. If, I did 100% booking for Two Deluxe rooms on 15th October 2013, and it was confirmed by you, then how this incident had happened? 2. Referring to poor service and now doing reimbursement by mentioning cancellation, why my exorbitant and unwarranted expenses for hotel accommodation should not be borne by Travelguru. How do you justify the plain re-imbursement of paid amount by showing cancellation as per my request; whereas it is travelguru at fault and not my request. 3. How travel guru will stop such mental Harassments like what we experienced? 4. This is purely negligence from Travel Guru side and it’s a purely kind of mental & physical harassment and service deficiency. Now Travel Guru, must reimbursement for the entire hotel payment Rs. 18,000/- what I have made to Hotel Agarwal,