Consumer Redressal

FILING A COMPLAINT WITH CONSUMER COURT REGARDING MY AIRLINE TICKETS REFUND (TRIP ID: 200816576936 & 200816576964) CSFF Support CLEARTRIP.COM This is with reference to my air tickets booking: From New Delhi - Mumbai (27th August 2020) & BACK (MUMBAI TO NEW DELHI, 27th August 2020), for 3 passengers. I made two bookings on 16th August 2020 (Trip Id: 200816576936 & 200816576964) at your website: cleartrip.com, under the name of Simran Tandon (Mobile- 8879566331, Email: simrantandon22@gmail.com). When I first did the booking with trip id: 200816576936, I did not get any confirmation from your side regarding a confirmed booking. Later, I attempted again with trip id: 200816576964 and subsequently an amount of Rs. 25191=00 (BANK STATEMENT SCREENSHOT BELOW) was deducted from my bank (ALLAHABAD/ INDIAN BANK account). After the deduction of Rs 25191=00 amount, I did not receive any confirmed tickets on 16th August 2020 on my registered mobile number or email address. I have not received any refund of the deducted amount till today. It is surprising to note that cleartrip.com has no customer care contact numbers. On 29th August 2020, when we shared an email to your customer care email address, the customer care executive responded on 31st August 2020. The person sent tickets today (31st August 2020, please find tickets as an attachment), 4 days after the journey date. I am now registering my case to the CONSUMER COURT. It's been more than 15 days that cleartrip.com has not refunded my deducted amount (Rs. 25191=00). I have simultaneously shared my case at various SOCIAL MEDIA platforms to create awareness about this FRAUD ORGANISATION. This organization (cleartrip.com) has started playing with the trust of customers by way of a variety of FRAUDS. DELAYED REFUNDS and poor customer service (no customer care contact numbers on the website) are widely mentioned on social media reviews about cleartrip.com. Requesting for your kind help in the above case. Dr. Sanjeev Tandon Ph.D. (Marketing & Retail Mgt) Associate Professor (Marketing Mgt & Retail Mgt) Residence: Paramount Golfforeste Villa: E 369, Plot: BGH-A Site: C (Extn.), Phase: 1 (Near Sector Zeta-1) Surajpur, GREATER NOIDA PIN: 201310 Dist: Gautam Budh Nagar (UP) Mob No's: +918368859219 & +919990963740 Residence Tel No: 0120- 7132661