Consumer Redressal

Hello...I have been mentally harassed by "AIR International Packers" company based out in Gurgaon. I have never come across such worst experience in my life...where these people have no human value. My car has been picked up on 25th Aug and was told that will be delivered to me at Pune on 1st Sep, but still that day has not come in my life. I am constantly approaching these fraudster but no response, every time they come with lie. Really frustrated....please advise how can i take legal action against them.