Tours & Travels
Active
Complaint #32490 — P TAMILARASAN
Filed: 26 Sep 2020 ·
Address: G2, C BLOCK, KALA FLATS, 23/1 VANDIKARAN STREET, GUINDY, CHENNAI 600032
I had booked the tickets for my colleague's family through Easemytrip (EMT) in Jan 2020 for travelling from Mumbai to Chennai in end March 2020. However due to COVID-19 all the flights were cancelled. On follow-up with the the airlines (VISTARA). They informed that the flights are cancelled and they will fully refund the money. However, I recived a mimimum refund (Rs. 1154) from EMT gaisnt Rs. 6165 . EMT informed that they have not received the full refund from VISTARA. I again follwed-up with VISTARA and they confirmed by mail that they have refunded to the travel agent. The mail sent by VISTARA was forwarded to EMT for claiming the refund. I have been following up for almost more than 5 months and I get a standard reply that they are working on it and till date I have not recived my full refund.
My Booking ID - EMT69436960