Consumer Redressal

Respected Sir, I have booked my air ticket PNR NO.UKEG2T(Booking ID EMT69401130) for Indigo flight No.6E 697 FROM Lucknow to Bengaluru through Easemytrip.com on 23.01.2020 for journey of 01.06.2020. Due to Covid 19, flight was cancelled or changed and the amount was credit to my credit shell from INDIGO Airlines. On 18.08.2020, I approached to indigo counter, BAIL, Bangalore for booking of different ticket, they informed that my ticket was already cancelled in June 2020 and amount was refunded to EASEMYTRIP in June 2020 itself. Then I contacted to easemytrip customer care and they cancelled my ticket on 18.08.2020 and informed that I will get my refund within seven working days. On 31.08.2020, I called them and they informed that some technical issue are there and requested to send different bank details and same was sent on 31.08.2020 and also on 05.09.2020 to them and I received mail form easemytrip that my refund will be given within seven days. Further I sent mail to them on 21.09.2020, 22.09.2020, 23.09.2020 and 24.09.2020 for request of my refund as I have to book different ticket. I received mail on 24.09.2020 that I will get my refund within 7 days. Still toady I have not received my refund. Further I called to easemytrip customer care and also sent email to them. They further informed me to wait for seven more days. It is very difficult to wait. Therefore, it is kindly request to look in to the matter. my prayer is for getting my refund alongwith interest and compensation also. Yours faithfully Dhermendra Kumar Mishra 9980309910