Consumer Redressal

Respected Sir/Madam, 1. I Satish Kumar BV presently working in Military Engineering Services (Defence) Since 2010. I also have worked in field area like Andaman & Nicobar Island for 03 years and from there I am now posted to CWE (AF) South Bangalore. 2. Yesterday i.e on 12 Oct 2020 i had to shift my car from Delhi to Bangalore i had inquired online for it and i received call from the firm name called Agarwal car movers & packers from a so called Branch Manager Mr. Deepak Sharma, Delhi NCR his MOB No is - 7290060032 he started calling me from Monday 12 Oct 2020 and i told him I'm yet to decide has i had received other quotations from different companies he also kept mess me on my what's app and he had sent the following mess:- (a) Car Transport Delhi to Bangalore Transportation 10000 /- Delivery Time 4/5 Day Door Pickup Door Delivery Service By Car Carrier Packing, Unpacking Loading, Unloading Delivery Safe Condition 100% Insurance Our Company, Document Handover Rc, Insurance and ID Xerox. Please Confirm Shifting Date or Time and Please Send Pickup Address and Drop Address With Pin code, This Side Deepak Sharma, Branch Manager Delhi NCR, 7290060032 Agarwal Team. 3. I asked him to give me some time has i was astonished with the price he had offered. He had offered 10,000/- only has all other were 15,000/- minimum and maximum was 25,000/- but i asked him the same thing that the other companies are offering 15,000/- plus why are you quoting 10,000/- he told they are tied up with maruti suzuki company and some cars in the container are maruti suzuki cars and some are private car like mine so they are offering less price, and i also was convinced for a while. I also mean time asked him to share his website so that i can cross verify and he sent me his e-mail id and website address i.e www.agarwalcarmove.com. Later i told him my friend had Mr. Rajat Mob-8595444892 who stays in Delhi on my behalf will drop the car to the car carrier and will leave the place only once my car is loaded in the container. He replied ok and he asked Mr. Rajat my friend to come by 12;00 pm Maruti Suzuki Transport (Mohan Logistics Manesar), Gurugram, Haryana 122004 https://maps.app.goo.gl/aujE51YqDq1LCgYU9 and my fren Mr. Rajat travelled almost 150kms away from his home and reached by 11:00 PM and that place was somewhere in between the road no office and there was no container to load my car and his employee told to leave the car and go has his employee informed my friend that container might come today or may be tomorrow. 4. My fren felt something is fishy so he inquired some people around they told they are fraudster they take the car from u and they use your car and they also take money 10,000 then later they will keep the car for several days and demand customer for 10,000 more and even after that they don't send the car. 5. However, Mr. Deepak's employee asked him to pay 10,000 and my fren paid cash to them has his employee told they don't accept any online payments as it was 2:00 PM so my fren paid him 10,000 cash and Mr. Deepak sent me the Bill through what's app to me. I later checked the GSTIN Number that is 27AAMCA1699Q3ZO I checked the GST number online and found that there was the variation in the address given in GST was Mumbai address and Agarawal car movers & packers company in delhi. 6. I finally found that there is was something wrong i cancelled the shifting and i told Mr. Deepak has i don't want to continue has i don't trust you company please return my money and they DENIED to return money. 7. It is hereby requested to please look into the matter seriously and i also request to cancel the registration of M/s Agarwal Car Movers & Packers company has no body else should be cheated like i did. I have his given bill sent in my what's app and all the call recordings and chat messages saved in PDF. I shall proceed through FIR and Court Case legally if not replied or resolved my problem. Thanking, you Regards, (SATISH KUMAR BV) Mob-9476024826