Consumer Redressal

Dear Sir, This is to bring to your kind notice, my complaint regarding non-adjusted my Credit Shell amount lying with Spicejet and their travel agent Clreatrip Pvt. Ltd. I booked a Ticket for travel from Kolkata to Mumbai travel dated on 19th May 2020 with PNR Q7NSSI, Ticket No. Q7NSSI and Total fare Rs. 3,562/- .Airline is Spicejet and booked this ticket through Cleartrip. Because of COVID-19 my flight is cancelled and amount goes to SpiceJet Credit Shell. For last 7-8 days I have been following for adjust my Credit Shell amount with my new booking. In this regards so many times I have approached to Spicejet Airline. Several times they asked me to call Cleartrip as they can’t help. Accordingly I tried to reach Cleartrip but Cleartrip is silent which is creating the most problem. Neither they guide nor pickup our call though they mentioned their customer care number +91 9595 333 333. Since Cleartrip doesn’t entertain on call, after repeatedly mailing to Cleartrip they forward their standard mail for process towards get refund of Credit Shell amount. Have tried according to their instruction but that also not happening for last 2-3 days. Please find attached the reply receiving on time of new booking through Cleartrip site.My humble request you to intervene in this regard and resolve this. Looking to receive a favourable response from your end. Thanks & Regards Swarup Samajdar - 9323361234