Consumer Redressal

Complaint - Flipkart Travel Desk - Flight Ticket Booking - Covid19 Pandemic - Paid amount not refunded - Reg I have been facing refund money issue since more than one year. Still there is no proper response from Flipkart Customer care team. I have booked 2 flight tickets in 29.09.2019. Airindia (Booking ID - FF1909291430910) and Emirates Airlines (Booking ID - FF1909291447264) through flipkart. Both the flight was canceled due to Covid19 Pandemic lockdown. From March to June 2020, I was continuously doing mailed to Flipkart and respective airlines and trying to contact those guys for my refund, but no response. Mid-June, I got contact with Air India and Emirates airlines. Both say that, please talk to Flipkart regarding refund, then again, i talked to Flipkart, they talked to air-lines for refund, from both sides, they were doing the same for 2 months. I was continuously contacted by both of them. the end of July, again i mailed to Flipkart regarding this issue, she replied me to cancel that ticket, but in the Flipkart app, they were not any option to cancel it, so from Flipkart team, they canceled one of my ticket and they said you have to wait 15 days for refund and 15 days for canceling the process. Then i called on 4th Nov 2020. From that day till now, i am still waiting for my refund. Now, One customer care said, " the applicable refund, credit shell, free rescheduling, or any other guidelines shall be shared with you within 15 days, ". Another customer care said to me "it will take up to 120 days". May you please tell me, how you provide your services to your customers? Even then I didn't get any update, any cancellation message from flipkart on this. After communicating with Air india & Emirates Airlines, its being confirmed that the amount has already been refunded to Flipkart. Since then i am continuously following up with flipkart team using calls, e-mails, but the response is pathetic. The customer care puts my calls on hold for a long time and commits that the issue will be taken care on priority and amount will come in 24 hrs. Today it's been more than one Year, I still did not get my money back. I am completely frustrated with Flipkart and it's disgusting process. The amount is huge and important for me. The payment medium was Credit card and the due date has already been reached. Bank is applying penalty and don't know who is going to compensate it?