Consumer Redressal

I had booked a birthday cake of Rs. 825/(plus Rs. 100/ delivery charge) on 10.11.2013 through India Flower Gift Shop. The promised delivery date was 12.11.2013. It was not delivered and when enquired with customer care no. 09836364260, they said, it was not delivered because the delivery place was a remote area. In fact the destination given was Canara Bank, Talibaramba Branch, Kannur proper town in Kerala. Then I asked them to cancel my order and give confirmation mail. they simply said that the order is cancelled and there is no need for confirmation mail and they will refund the amount in 7-10 days. Any how i had sent a mail to them to cancel.it is not refunded yet and when contacted, the customer care is responding in a harrassing way. the site is http://www.indiaflowergiftshop.com/information/contact-us.htm . My tracking id is pzBQ19 in http://www.indiaflowergiftshop.com/track-order.html . in the site the status is still showing as pending. kindly hlp me to get my money refunded