Consumer Redressal

i have ordered 4 product for rediff shopping ordered no. 8691677, on 30-oct-2013, and they promise to deliver the product within 3 day.but the product sent to me in four different day ie.after 10 to 25 days. and the product i have ordered is different what is delivered to me, 1) i have ordered Cars Set Of 12 Cute toy car but the send me only 6 toy car (2 set) that is also very poor quality. 2) i have ordered Wagonr Car Scale Down (full function )car they have deliver plastic car with is not funcationing at all 3) i have ordered Hummer H3 Suv Full Fuction car they have delivered some other car . i have already drop a mail to customer service and also spoken with customer service regarding same quires. and they said quries will me resolve with in 48 hours . it have been more the 96 hours still the quries havent resolve neither they are reverting on mail. i have already post feed back regaring the same. but haven resolve any resolution.