Consumer Redressal

I booked 2 tickets for an international tour package named EUJW170520/A/3 with Veena World, scheduled to depart on the 17th of May 2020. Due to the outbreak of the Covid-19 pandemic world over, countries listed on our tour itinerary closed their doors to tourists. Therefore the said tour was not and has not been operated by Veena World. I have been corresponding with Veena World via emails and phone calls requesting them for a total refund of the tour cost paid by me. I paid the total tour cost of Rs.525629/- on 4th Feb 2020 and have been requesting a total refund of my money since May 2020. It has been 17 months now and Veena World is not willing to pay me back the total refund of Rs.525629/- Veena World has offered to transfer my money for a future tour with a deduction of Rs.42,000.00/- towards transfer charges. Given the continuing outbreak of successive and more potent strains of the Covid19 virus, I am not ready to risk my husband and my life by undertaking any travel in the near future. So we refused to accept this offer of reserving our money for a future travel with Veena World. The recent offer made by Veena World is one of returning 80% of the tour cost paid by us and deducting 20% towards cancellation charges. We are not willing to accept such a steep cancellation charge as the said tour has not been cancelled by our choice but because it cannot be operated by the travel company. And in light of the ongoing dreaded pandemic we demand that a total refund of the tour cost be paid to us at the earliest!