Consumer Redressal

Mahadev broadband have too much to internet disconnections and when i contact them they will just say turn off the router for 10min and turn it on again they will never say like yes our internet is not working i have taken there service at 27th of July and its not even 1month i contacted them 9times now last week 20-23 august there was no connectivity at all i called them in the morning as my office got started and in the evening they just messaged me that sir there is some problem and the internet will not work . My company is paying for the allowances i need for work from home and they are providing the money for broadband(internet) service just because of there internet is not working i was scolded by company on the day of Friday and Saturday as i managed any how mobile data low internet speed and they didn't even replied Sunday also and no contact nothing now when i switched my broadband service as instructed by company side on and i leave Mahadev broadband with a message that cut 1month money as per your plans and refund me back the money then they contacted me and were telling me that refund is not our policy and the money cannot be refunded even if our services are not working you have to adjust with us anyhow i specifically told them that company is paying the money and i told the receptionist that i want to talk to the senior or owner she replied like we cannot provide customers with the details of owner they don't have time for customers do whatever you want to do money will not be refunded (I JUST WANT MY FULL MONEY BACK NOW) because its not even a month and 9 times there were no services and for 3 days disconnections and i have work to do as a part of work from home mahadev broadband / 150A pocket A-2 mayur vihar phase-3 delhi(110096) / mbmcbroadband@gmail.com / 8810262692-7217755975-