Consumer Redressal

Please help me ! Dear Sir/Madam, I booked a flight ticket on 10.06.2021 to fly from Hyderabad to Delhi through travolook.in website . After ticket booking, immediately I received a call and mail from travolook that my ticket was not booked and it was cancelled. On call it was also informed me that it will be refunded within seven to ten days. The mail received from travolook is attached for your reference: Booking Cancelled Reference No. : REF720300726 Need help, Our 24x7 Toll Free Support: 0124-643-4800 Your Booking is Cancelled with travolook.in :REF720300726 Your booking is Cancelled due to fare expiration. Please contact our customer support at 0124-643-4800 or send us an email at support@travolook.in and one of our travel expert will be pleased to assist you.In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed. FLIGHT DETAILCALL US FOR ANY CHANGES OR HELP WITH YOUR FLIGHT AT 0124-643-4800 Departure Air India AI - 543 Location Shamshabad Rajiv Gandhi International Airport(HYD) Jun 13, Sun 11:05 flight Non Stop Location Indira Gandhi International Airport(DEL) Terminal: 3 Jun 13, Sun 13:40 bag Check-In Baggage : 25KGTotal Trip Time : 02h 35m Traveler(s) Information S.No. Pax Type Traveler's Name Ticket-No. Seat-No. Gender Date of Brith 1 ADT D RAVI KUMAR - - M - Price Information Refund Amount ₹5123.00 Many times I mailed and reminded the support team. Every time they are saying it will be refunded within 7 working days. Still now they did not refund the money. Please help to get back my money. Regards D Ravi Kumar