Consumer Redressal

Hello Sir/ Madam, This is to bring into your notice that I was availing health insurance services from MAX Bupa Health Insurance, the policy was due for renewal after 30 August 2021. Since, I wasn't interested to continue with services, I didn't gave them any confirmation to renew the policy. However, they auto-debited my savings account without authorization & charged more than the communicated renewal amount. I spoke to my advisor the same day & even wrote emails to make them aware of the issue, since nothing happened I companied to them through Twitter. Post various mail exchanges, they told me that they will offer solution by 23 September. Still waiting for additional period, I have no option left but to raise a complaint & seek your help with the matter. Just to mention here that they have accepted that the additional charged premium belongs to some other person but haven't refunded the amount yet. During the course of time, they delayed my previously submitted claims & cleared it post raising the complaints for that as well. Hence, I seek your help with the matter & get the refund, since it was trauma dealing with them. Regards Neeraj Sharma