Consumer Redressal

I have booked 1 International and 2 Domestic Air Tickets through GOIBIBO online Portal on 16th February 2020 for the Travel around last week of April 2020/May 2020. The details of the booking are Colombo – Mumbai – Colombo - Goibibo booking ID : NSGKGRLUX - GOFLIMOB095fc1581854139 (Amount Paid: Rs. 27,832.00), Bombay to Cochin on 28/4/20 - Goibibo booking iD FSGPH4BSX (GOFLDfb20f1581855214 (Amount paid Rs. 3,109.00) and Cochin to Mumbai on 6/5/20 – Goibibo Booking ID: TUAW4281A (GOFLDebd411581860684 (Amount paid Rs. 2,088.00) Due to covid-19 Pandemic All the flights were cancelled and we could not able to travel. As per the government instruction and Supreme court direction, Goibibo was suppose to refund the amount paid , which they have not done. There was no way to communicate with Goibibo as they are not entertaining any call nor responding on emails. With lot of struggle , I have got one of the email ID of Goibibo support staff and still there is no favorable response from them. I reached back to Mumbai 2 days back and trying to call them but no assistance is forthcoming on the refund issue. I even contacted the Airlines, through which Goibibo issued the ticket, and they informed me that they have already refunded the money to Goibibo.. Please guide us how I can get the money from Goibibo as they nicely using my money . Regards, Adhiyal Narayanan Mobile +91 9082099634