Consumer Redressal

I HAD BOOKED A TICKET THROUGH GOTOGATE ONLINE VOID ORDER NO.LEN67NL BOOKING NO. M7FS34. - ON 09TH JAN 2021 I WAS INFORMED THAT THE AIR LINES HAD CANCELLED THE FLIGHT AND I WILL NOT BE ABLE TO TRAVEL. - SINCE THEN I AM REGULARLY WRITING TO THE CUSTOMER CARE OF GOTOGATE BUT NOBODY IS GIVING US PROPER REPLY NOT THEY ARE REFUNDING OUR PAYMENT. PLEASE HELP. BOOKING DETAILS ARE AS UNDER Receipt 03/11/21, 7:52 AM https://www.gotogate.in/receipt.generate.confirmation.action Page 1 of 4 One-way | Vadodara - Milan Vadodara – Milan, One-way Air India Air India Lufthansa Booking No. Vadodara - Milan: M7FS34 Thank you for booking your trip with us! Here's important information about your reservation, and some great offers just for you. You can buy your add-on products here! Book here Ordering person Lokmani Upadhyay E-mail 21lokmani@gmail.com Phone daytime 91 7227026734 Mobile number 91 7227026734 Booking No. Vadodara - Milan M7FS34 Order number LE67NL Order date 2 Nov 2021 For the latest flight information of booking M7FS34, click the following link www.checkmytrip.com Here you can also find your e-ticket number and the booking reference of the airline. Note that this will be updated within 24 hours of your reservations being made. If you don't have an account, you'll have to create one. Then use your last name and booking number to log in. Vadodara - Milan Booking No.: M7FS34 ! Departure: Sunday 13 February, 2022 From To Departure Arrival Flight Airline Vadodara India New Delhi India Terminal 3 20:20 21:45 AI820 Please note that your trip continues the next day. Should you need accommodation in New Delhi, it will be at your own expense. New Delhi India Terminal 3 Frankfurt Germany Terminal 1 02:25 14 Feb 06:50 14 Feb AI121 Frankfurt Germany Milan Linate Italy 08:45 14 Feb 09:55 14 Feb LH270 Receipt 03/11/21, 7:52 AM https://www.gotogate.in/receipt.generate.confirmation.action Page 2 of 4 Terminal 1 " Passengers First name(s) Surname Age group Title Checked baggage allowance/Other Lokmani Upadhyay Adult Mr 2 bag(s) x 23kg. 1 Hand luggage included 8kg (55x35x25cm) Receipt 03/11/21, 7:52 AM https://www.gotogate.in/receipt.generate.confirmation.action Page 3 of 4 Payment Overview Important information about your flight Visit www.checkmytrip.com to check your flight times. If you don't have an account, you'll have to create one. Then use your last name and booking number to log in. Passport and visa/transit visa Remember to take your passport and any visas or transit visas you need with you when you travel. If you have not already done so, you should check the rules that apply for passports and visas/transit visas for the countries you are visiting, both with the embassy and your operating airline. For full information, we recommend you contact the Ministry of Foreign Affairs website by clicking here » Baggage Information The indicated baggage allowed for each flight is usually the maximum allowed per airline. You should check the exact baggage terms and conditions for the airlines in your order. Important! When you purchase hold baggage on flights within North America, you receive a free check-in service. To avoid further fees, we recommend that you print out the boarding card before you travel to the airport. Important communication: We’re looking to make your travel less stressful and will send emails with information relevant for your trip, including for example offers to add baggage or book seating at attractive prices. The offers will only be sent prior to your trip. If you do not want to receive these emails, click here. Cancellation Guarantee You have purchased Cancellation Guarantee for your trip. This means you can cancel your booking for any reason in exchange for an electronic voucher worth 90% of the flight ticket price. Click here for the full terms and conditions. As a traveller, you are responsible for: Checking for any timetable changes for both the outward and homeward journeys. Sometime airlines may change their times and it is your responsibility to stay updated. Check that all the information in your booking is accurate. If anything is incorrect, contact us as soon as possible. Bring a valid passport and any visa/transit visa that you may have when you travel. Make sure you know about the exact luggage terms both for hand luggage and checked luggage directly from the relevant airline. You’ll soon be on your way! Before that, four questions: Have you checked your spam folder? We send all our communications by email, so keep a careful eye on your spam folder to make sure that our emails don’t end up there. Have you booked a hotel? If so, you must print out that confirmation along with your hotel voucher as well as this confirmation. Do you want to cancel your booking or is there something wrong in this confirmation? If your departure is before our next telephone time, please contact the airline, hotel provider or rental car provider directly. Flight, Vadodara - Milan ₹ 40,769 First name(s) Surname Age group Price Taxes & charges Total Lokmani Upadhyay Adult ₹ 12,741 ₹ 28,028 ₹ 40,769 Cancellation Guarantee ₹ 4,893 MASTERCARD Debit ₹ 0 TOTAL ₹ 45,662 PAID Gotogate is shown on your bank account details in most cases. However, sometimes we have to split the payment between us and the airline. Then Gotogate and the airline or another company of that organization will both appear as recipients on your account. ₹ 45,662 Receipt 03/11/21, 7:52 AM https://www.gotogate.in/receipt.generate.confirmation.action Page 4 of 4 Address information Have you booked a round-trip ticket or one-way ticket with several segments? Make sure to use them in sequence. If not, many airlines will refuse transport on subsequent segments (i.e., failure to use one segment of a journey could invalidate the rest of the ticket). For round-trip tickets, not taking your outbound flight may result in your inbound flight being cancelled by the airline. Gotogate is shown on your bank statement as recipient of payment. Gotogate cannot accept responsibility for any costs in connection with unplanned overnight stays, transport in the event of a change of airport or similar situations. You can find travel conditions and FAQs at www.gotogate.in Gotogate wishes you a pleasant trip! Need more help? Contact us. Link to the Terms and conditions for services purchased post-booking Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. Corp. ID no. 556538-1265, VAT no. SE556538126501