Consumer Redressal

Fraud - Bhardwaj Cargo Mover (Manjeet) - Please go through this article patiently - Beware of Thugs !! This is with huge disappointment i am bound to mention about my bitter experience with Bhardwaj Cargo Mover - +91 8050080015 (Branch Office - Near TCI bus stop, Madhwara, Bengaluru - 562123. Karnataka) Web: bhardwajcargomover.com Mail: bhardwajmover@gmail.com With a view to move from Bangalore to my native for a period of 6 months, i decided to shift my four wheeler as well. This is when i got a quotation from Bhardwaj Cargo Mover (Mr. Manjeet) on 15th April 2022. The vehicle transportation charge was provided to be Rs. 10,200 along with a transit time of 3-4 days. When i enquired about the transit insurance, Mr. Manjeet said that it will be available. Now, the actual picture started when i called him and he stated that transit insurance will be charged extra. He then sent me another quotation which comprised of the above amount along with 1% of my four wheeler's IDV value. This was on 21st April. I was fine with the amount as i wanted my vehicle to reach the destination safely. Then i requested for transferring of 50% of the amount at the time of vehicle loading, to which Mr. Manjeet asked me to transfer 70% of the amount, which i did on 22nd April when Mr. Shabbir (+91 8197788910) came to pick my vehicle from my doorstep in Bangalore. Mr. Manjeet asked me to pay the insurance amount which i did on 23rd April. He also confirmed me on the same day that the vehicle was already in transit and will be delivered at the destination on 26th April evening. Upon my demand, Manjeet sent me the vehicle insurance transit copy, i am still skeptical about it's genuinity as there is no mention of the insurance company's name in the document which was provided to me. Upon enquiry, he still did not let me know about the insurance company's name. Again he confirmed me that on 26th April, the delivery of the vehicle was sure at it's destination. On 25th April, Manjeet again assured me that my vehicle will be delivered on 26th April. Then on 27th April, he confirmed me that the vehicle has reached the destination station and vehicle would be delivered by evening to the provided address. Now, the real game came into picture, where Manjeet sent me a bill of Rs. 22,319 (Transportation charges - 10200, Docket Ch. - 960, Transit insurance - 4755, Pick up delivery - 3000, IGST - 3152) All this time, he had been assuring me that there were no hidden charges and suddenly all the above prices came into picture. This time, his tone changed while speaking to me over phone, where he said the vehicle has reached the destination station but will only be delivered to me once i do the full payment. Upon enquiry, he did not provide any satisfactory answer as to why there was a sudden increase in the price which was kept hidden from me till this time. He kept on repeating arrogantly the same thing again and again that the vehicle would be delivered only if i do the full payment, he also said on 27th April if i do the full payment then the vehicle would be delivered the next morning as the vehicle had already reached the destination station but was adamant on revealing the actual location of my vehicle. Left with no other option, i paid Manjeet the rest of the amount as per his demand. He then again confirmed that my vehicle would be delivered on 28th April morning by 10 AM. He then pinged me a cell number, according to him it was the number of the person who was supposed to deliver me my four wheeler. I called the number and spoke to Ravinder Sharma on 28th April and he said that my vehicle was 100 kms. approx. away (near Ichhapuram, Andhra Pradesh) from the destination station & there is a problem of POD and was hesitant to let me know as to when my vehicle would be delivered to me. Since then i have been following up with Mr. Ravinder Sharma - +91 99623 83854(as Manjeet stopped answering my phone calls & Wtzapp messages) and listening to new stories each day that my vehicle will get delivered today, tomorrow, day after tomorrow, etc. Even on (2nd May) i called Ravinder and he responded that the delivery of the vehicle will be done by 4th or 5th May. On, 4th May i called Ravinder again and he pleaded to wait till 5th May & that my vehicle would be delivered. It has been close to 2 weeks that i don't have my vehicle with me which warrants for serious concerns. I am wondering if this is the case with only me or everyone who wants to shift his/her vehicle via any logistics company. While calling Manjeet (almost all the times he doesn't responds), he dropped me a Wtzapp message yesterday stating that the car will be delivered on 6th May morning. Today is 6th May, and i have still not received my car. While calling Ravinder, he directs me to speak to Manjeet. Don't know what's going on. It was my greatest ever mistake to choose Bhardwaj Cargo Mover for shifting of my four wheeler. Now, i am not even sure whether my vehicle will be in the same condition as i had handed over. Please let me know how to proceed on demanding a compensation from the above Logistics company.