Consumer Redressal

I own Hyundai Verna Car and met an accident on 27.12.2012.It was a major accident so applied for applied claim on the same day and later submitted all documents in the month of April 2103.The Surveyor estimation was Rs 4,20,000/- ,so I opted for total loss for a claim of Rs 4,00,000/-. This was my third claim and the last two claims amounted for Rs 1,19,000/-(approx.)but when I contacted in the month of August 2013, they simply told it will be around Rs 2,00,000/- and when asked for the details they did not. The cost of the car at the time of purchase was Rs 6,50,000 and I have brought the car through car loan and paying EMI for the same every month and the insurance company does not respond even after repeated personal visit to their office. It is a mental and financial harassment for claimants and they should be warned of their responsibilities and duty to act in time. The monetary loss for delay in payment will be appreciated.