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Complaint #3410 — Ashutosh Kumar
Filed: 30 Nov 2013 ·
Address: Flat No. 6/2, New Minto Road Hostel No. 1, Minto Road, NEW DELHI-110002
I have purchased a phone (MAXX AX8 Note 1) online from \'snapdeal.com\' (Order No. 1420282249) for Rs. 5999/-. As per the Specifications mentioned on website, it should have a rear camera of 8 MP and an internal memory of 4 GB, but the phone delivered to me on 16 Nov 13, has a rear camera of 5 MP and internal memory of 2GB only. I donot want this phone with wrong specifications and want refund of my money. I have already registered a complaint ( no. 3973289 ), but the company is not responding properly in this regard. Initially they denied any error on their part. Then they offered me Rs. 400/- as compensation. Now, they are saying that they will arrange a reverse pick up of the phone and refund my money. I have packed the unused phone with all its assessoies and waiting for their courier boy. But none has turned up so far. I am requesting them through email and phone on daily basis, but they are delaying the refund.