Consumer Redressal

Hi there, this is in regards to my reliance net connect no. 7483230973, my connection is a IBM corporate connection, i am the most dissatisfied customer & i am just not happy with the way complaints are handled by them. it all started in the month of Aug when i called to change the bill pan to 2 GB unlimited from 10 GB unlimited, instead of activating 2 GB unlimited plan they have activated 2 GB limited plan, which is not a IBM corporate plan & thats not the plan i requested for. i called the customer care dept & raised the complaint on Nov 12th about October bill issue (complaint no 211962646) & also told them that the plan was supposed to be 2 GB unlimited & not 2 GB limited & asked them to change same with immediate effect, however that was changed only on 26th Nov which has lead to Nov billing issue (complaint no 213494716). On 12th Nov Mr Mohammad from the Appellate office called me & said that he can not resolve Oct bill however he can resolve Nov bill, please help.