Consumer Redressal

Dear Sir/ Ma\'am, I placed the order for Samsung RR1915RCAVL/TL 192L Single Door Refrigerator (Lilac Voilet) on 26th Nov 2013 in www.Shopclues.com (order # 8866675). The payment was duly debited from my credit card Rs 14,401.00 and I received the order confirmation as well the estimated delivery. But the order was not delivered, so I went to the shopclues portal to check my status, it was showing as processing initiated. Then I sent an e-mail to shopclues customer support about the status. But no one replied to my e-mail. After 3 days again I checked the status It was showing as same thing. Again I sent an email to customer support about this. The very next day some execute called me and said that the product is not available with particular merchant, so we are trying with other merchants and the order will be delivered within 7 to 8 days. Even after 2 weeks the order was not delivered, so I went and checked the status on the portal. Again it was showing as Processing initiated. Sent an email to customer support, but no one replied me back. After sending 3 emails some execute called me and said the order is not available. Hence offered to give another product with some other model having similar features. However I was not interested in it. Finally they themselves asked to cancel the order and was done by them only (shopclues) assuring refund. However the refund was processed incompletely by charging EMI fee though I had specifically instructed not to apply any charges since the fault is theirs. It was accepted by them on call. Unfortunately I was charged EMI fee of Rs 686 for no reason. I emailed them twice to reverse the same but nobody has ever bothered to reply, call or check my problem. Hence, I would request you to look into this and kindly help me recover the charges from Shopclues. More than money it’s about the inconvenience faced by me and I don’t want anybody to face the same situation. It’s a collective request. Regards, Adikeshavan S 9035497946 adisingaram@yahoo.co.in