Consumer Redressal

On 13th Nov 13 I have purchased Nikkon coolpix camera through snapdeal.com for Rs.5300/- they have offered free Timex watch for this worth Rs.1900, but sent other unbranded watch, after long follow up they have accepted to resend the timex watch after returning the unbrabded watch. As per thier instruction i have returned the watch in at my own cost.. After 1 and half months still they have not take any action on this ,..everyday i amcalling to customer care and till date i have mailed morethean 25 times and make call more than 40 times, but still they simply saying we are forwording youre query to our concern department ... priority basis we will solve the issue etc..etc.. now i come to know i am cheated by SNAPDEAL,that unbranded watch also they have taken back with my cost.... Please let us know what is the next stpe... thanks. karthikeyan