Consumer Redressal

Inspite of clearly mentioning we have an infant on a road trip to pondichery from bangalore and we need clear status of the trip, make my trip is not properly replying and creating confusions. One team says the cab is booked and trip is confirmed the other team says trip is not confirmed and they will refund. One executive even told we have not paid the money. We have got the cab voucher and customer care executive told its confirmed. The number of the Vendor given on the voucher is wrong. Got vendor number from customer care but vendor told there is no such booking. Our trip is spoiled but also it has spoiled our usual office work and other important works. We are stressed due to the proceedings Thanks Projjwal