Consumer Redressal

Jewelskart.com order no. 1200965716 I had ordered Myraa JPD-98, 18 K Gold, Women’s, Diamond Pendantjewel:myra-jpd-98-18-k-gold-005-ct-diamond-pendant from Jewelskart.com I had ordered to gift wrap it and was shocked to see that there was no product inside… Here are some facts of the case: 1) No product inside the gift wrapped box 2) Called Customer Care no. but there has been no convincing response 3) No proof that the product was packed properly at their end 4) Had telephonic conversation with Mr Gohar Shah and he is positive that the mistake is of the Courier Partner 5) No consumer grievance redressal hierarchy mentioned (even when insisted) stating that its a company policy 6) No communication regarding this on email 7) Non professional behaviour of employees This is no less than a fraud. Either i want that product or I want my money back. I also demand a strong apology.