Consumer Redressal

Dear Sir / Madam, I bought a shoe from Yepme.com and after the delivery I came to know that the shoe was delivered on the correct size but it was not fitted to me properly. I called-up the customer care immediately and informed them about the size. They told me that our system yet not updated that the articles has been delivered to you or not. I request you to wait another 24 hour and call me back. I again called them and place a request for reverse pickup and refund. After a week when shoes was not picked up then I filed a complaint on November 23 2013, with complaint number 417510. I am continuously following up Yepme through email and phone and yet not resolved this issue, even their manager are not bother to take my call and also I did not receive any call from Yepme about the reverse pickup and refund. I am totally frustrated with their service and product. I would like to request that please look into this and let me know if you need any further detail.