Consumer Goods
Active
Complaint #3977 — Snehal
Filed: 9 Jan 2014 ·
Address: A/8, Neel Kamal, 2nd Hasnabad Lane, Santa Cruz(W) mumbai 400054
We ordered a 50\" LED TV Samsung from Croma Retail Store, Linking Road,Bandra on 30 Dec\'13. We were promised delivery within 10days max. on following up with them on SUN 05 Jan\'14, they assured us delivery on Wed, 08th Jan\'14. We went to the store at 1.00 p.m. on 08th Jan\'14 with the balance payment amount to be made. However after making us wait for about an hour and a half, they said they have no stock and it will take another 5 - 6 days. They were insisting on us taking a display piece which we refused. We tried to work an option of buying a 55\" for some amount more but they were asking too much and not ready to compensate for the delay at their end. They said they had exceeded the demand over supply. Now they have not yet delivered the TV nor have thy compensated us in any way for the delay. Request if this can be taken up seriously and we be compensated accordingly.