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Complaint #4008 — Neeraj Makam
Filed: 11 Jan 2014 ·
Address: 204, Saba Avenue, Sri Ram nagar, Hyderabad 500084
I had bought a laptop online on infibeam.com. The laptop i received had a different configuration. I raised a complain and asked for refund. They have taken my laptop back and now they say since I opened my laptop, they will charge me Rs.10,000 as restocking fee even though its their mistake. How would i know the laptop is a wrong laptop unless i open it, and they don\'t have anything to say when i make this point. They just say higher up management has decided it and they cant do anything else. The mistake has entirely been on their part and they are charging me 10,000 for that.