Consumer Redressal

I ordered HID xenon KIt for my bike through shopclues.com.( order number-9894965).I got an entirely different low quality product , which has no brand name .They described in their web site , it is KDO branded made in japan. So i filed a return request on January 6th for refund or replacement, and they promised me the maximum time for resolving this problem is 3-4 days.After that i called customer care 6 times , they didnt provide me a correct reply and till now i didnt get any mail or call from shopclues. overall i am pretty much frustrated and disappointed with their service. In my experience , this is the worst online shopping service .