Consumer Redressal

I have been holding Metronet broadband for past two months. I have paid 1000rs as deposit and took 1399rs prepaid plan for 10mbps speed. For past two months there has been lot of disconnections in the service, it will not work for a day or two. They have provided Service contact numbers and god knows when they will pick if called. I have to send messages but there won’t be proper response. When i approach them they tell server issues and other issues and don’t respond properly. They won’t compensate me with extending connection for even single day as it is a prepaid connection I am losing money and getting frustrated. They still cheat other people by providing pamphlet stating uninterrupted connection. Their speed is also limited and not as promised, they have little limitation like shared IP which they didn’t inform while providing connection. I feel this is a genuine case of cheating customers who should stop their business till they fix their own infrastructure.